Shipping & Returns
If you are not satisfied, we will gladly accept your return of unworn or unwashed merchandise within 10 business days from the date delivered. All returned merchandise should include the original receipt, packaging, tags, and be in the same condition as when it was received. Refunds will not be issued after the return window has ended.
Used merchandise cannot be returned unless defective. A pickup fee and/or restocking fee may apply to large or heavy items. If defective, you have the choice of a refund or a new product, subject to availability.
All final sale items are not eligible for return, refund or exchange. For more information, see FINAL SALE section below.
Complimentary ground shipping and returns are valid on most domestic orders placed on belgiumbike.com. No promo code necessary. Excludes custom orders, special orders and sale items. For additional questions on returns, please contact our Customer Care through email firstname.lastname@example.org.
FINAL SALE ITEMS
The items listed are final sale and are not eligible for return or exchange:
All sale items
All personalized/customized items
All limited-edition couture
All charitable donations (Men’s Collection or Female Collection)
For your convenience, online purchases made on belgiumbike.com may be sent back to belgiumbike.com using the return we will send upon request. If you are located near a BelgiumBike Dealer, you are welcome to drop off your return and they will mail the merchandise to belgiumbike.com on your behalf.
Returned merchandise must be in the original packaging with all tags attached, all documentation included, and be in the same condition as when it was delivered. Returns are accepted within 10 business days of delivery, and the refund will be issued to the original form of payment. Please allow 10-15 business days to process your return. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.
Please note the reason(s) for return and whether you wish to exchange the item(s) or receive credit/refund (depending on the original form of payment), then enclose the return form below with the item(s). Please contact Customer Service to have a pre-paid UPS ground return label sent to your email address on file to ensure proper return address on domestic orders only. Only once your return case is closed will this return label be emailed. BelgiumBike will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled.
All returns will be credited to the original form of payment, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via UPS or USPS at no additional cost. Any new orders are subject to BelgiumBike having available merchandise on-hand.